FAQs

1. Where is Little Nest located?

Little Nest is based in Germany, and we provide international shipping to customers in the United Kingdom.

2. Do you deliver to the United Kingdom?

Yes, we ship all of our toys directly from Germany to addresses across the UK.

3. What is the estimated delivery time to the UK?

Orders to the UK typically arrive within 3-5 business days. Delivery times may be longer during busy periods.

4. What are the shipping costs?

A flat shipping fee of £2.95 applies to all orders.

5. Are your toys safe for children?

All of our toys meet EU and UK safety standards (EN71 and CE certified). We only sell products that are child-safe and made with non-toxic materials.

6. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and Klarna. All transactions are processed securely.

7. What is your return policy?

You can return unopened toys within 14 days of delivery for a refund. The customer is responsible for the return shipping costs from the UK unless the item is damaged or faulty.

8. What if my order arrives damaged?

If your order is damaged or has missing parts, please contact our customer service team within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund for you.

9. How can I contact Little Nest?

You can reach us by email at support@little-nest.uk or through the contact form on our website.